Warehouse Specialist (on-site)
Job Description:
The Warehouse Specialist is responsible for all the logistics, inventory management, staging equipment and maintaining relationships with vendors to serve all our Ontario-based clients. This position will involve constant communication with the project managers and technicians within the operations team, ensuring adequate support.
Essential Duties and Responsibilities:
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Ability to work and communicate with all levels of staff, vendors and customers to solve problems positively and professionally.
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Managing vendor relationships and escalations.
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Responsible for inventory management through software tracking software and office 365
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Ability to work remotely and onsite when required.
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Ability to multi-task and prioritize based on importance.
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Able to follow policies and procedures and complete administrative tasks on time.
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Standards on best practices maintenance and development.
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Ability to meet Service Level Agreements for both internal and external customers.
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Shipping and receiving goods to and from warehouses and shipping or delivering when required to technicians at the clients’ premises.
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Manage relationships with our logistics, driving continuous improvements.
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Ensuring Returned Material Authorizations (RMA’s) are received from customers within the agreed-upon timeframe.
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Ensuring equipment stock replenishment is placed into the proper geographies within our field stocking locations (FSL’s).
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Ensure the team understands all aspects of forward and reverse logistics and internal clients are kept up-to-date with logistical changes.
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Validate that monthly billing from our logistics partners is accurate before going to accounts payable.
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Improvements to existing processes and procedures to improve daily bottlenecks and problems.
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Accuracy of work and expense reports is critical because this role can affect major purchasing decisions.
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Enforce warehouse monthly safety inspections of health and safety, and codes and conducts are followed.
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Ability to manage and use shipping portals and escalate issues with vendors when required.
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Device management of company employees through Microsoft 365 tools and vendor platforms
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Tracks, traces and updates the status of incoming and outgoing shipments.
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Managing customer needs and expectations and building a solid relationship with customers.
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Other tasks as required.
Education and Experience:
- High School Diploma.
- Good to have an accounting and/or managing information systems certificate/Diploma or (Good working knowledge or experience using and implementing technology.
- Strong skills in reading and generating reports aimed at providing key information efficiently that will be used to drive business decisions.
- Good understanding of ticketing systems
- Valid driver’s license
Professional/ Cognitive Skills:
- Strong professional skills in written and verbal communication
- Key commitments in respect; inspire the trust of others; work with integrity and ethically uphold organizational values.
- Treating everyone courteously and professionally.
- Ability to be self-starter and task-driven and work independently when required.
- Interpersonal sensitivity and customer responsiveness.
- Desire to work in a fast-paced and organized environment.
- Task Driven, Delivery focus and attention to detail.
Technologies/ Knowledge:
- Proficient in MS Office Suite 0365 applications, especially Excel, Word and Outlook
Other Requirements:
- Position does require the ability to stand for prolonged periods and the ability to lift, push, pull, and/or carry up to 50 pounds.
All requirements may be modified to reasonably accommodate individuals with disabilities. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment.