Healthcare – Patient Engagement
Streamline Data Collection
Emergency Department Communication
Effortlessly onboard patients and maximize practice efficiency and patient satisfaction.
First Experiences Last
A digital check-in solution that gives patients and clinicians the engagement experience they want and prefer.
Engaging and Efficient
Spend more time delivering health care and less time on paperwork and data entry with smooth, fast digital onboarding that maximizes practice efficiency and patient satisfaction.
- Dynamic scheduling
- Online pre-registration
- Intelligent digital patient check-in in any language, on any device
- Adaptive assessments and screeners
- Text and email confirmations, reminders and other patient communication
- Engaging, targeted health education
- Robust, real-time dashboard reporting
Powered by Mobile Web Technology
Patient on-boarding sets into motion intelligent workflows, perfectly fitted to your practice, that helps patients move seamlessly through a personalized healthcare experience.
- Save an average of 6 to 12 minutes of personnel time on each visit
- Improve front-office efficiency by up to 20%
- Get up to 40% faster patient door-to-door times
- Sharpen data accuracy and reporting with seamless integration of EHR and practice management systems
- Offer the flexibility of check-in kiosks or standalone tablet options
PX Solutions offers benefits for every healthcare organization
Starting with consistent digital onboarding, deliver an exceptional, branded experience every time a patient visits and at every touchpoint throughout each visit, regardless of where they enter your system.
Medical Practices & Primary Care
Maximize resource efficiency, staff productivity and data accuracy, while delivering the same experience patients get from hospitals and other Healthcare Communications.
Community Health Centres
Live up to “do more with less” like never before. Effortless onboarding of patients reduces the impact of staff shortages while helping you meet the needs of diverse patient populations with consistent, high-quality care.
PX Solutions Integration and Interoperability
PX Solutions integrates seamlessly with existing Health Information Systems (HIS) and in-room technology and puts the power to communicate, connect and collaborate into the hands of patients and clinicians wherever they might be.
Develop more personalized engagement, and reduce the length of stay, falls and readmissions with integrated, interactive patient education and communication, while you improve the patient experience with on demand entertainment options and real-time service request ability.
Leverage the Correlation between Patient Experience and Clinical Outcomes
Give patients the power to engage in their care and customize their hospital experience. You’ll spark a remarkable feedback loop of patient and caregiver collaboration that not only improves clinical results, but streamlines care provision.
Engage Patients, Empower Care Providers
- Improved care plan compliance
- Lower readmissions
- Reduced length of stay
- Prevention of falls and other risks
- Increased patient satisfaction
Tailored to the Patient
Each patient’s engagement is based according to their age, culture, language preference, condition and care requirements. Unique education, entertainment and communication experiences are delivered for a wide range of demographics.
CHILDREN | TEENS | ADULTS | SENIORS
Flexible Media Options
A personalized engagement is delivered on the media that makes most sense for the patient and/or institution.
A personalized engagement for Tablets
Where TV installation isn’t an option, tablets can deliver the same content and communications; in waiting rooms and/or patient rooms.
A personalized engagement for Smart TVs
With just a single hardware connection, existing or new in-room TVs are ready to deliver everything a personalized engagement has to offer.
The Largest Health Education Library in the Industry
Lower the risk of readmission with health education, communication and management tools that extend care beyond the hospital stay.
Activate & Engage Patients Across the Care Continuum
Allow care teams to interact with more patients and intervene in a timely way to reduce the timelines of traditional pre- and post-care and the costs and complications that they can trigger.
Streamline Data Collection
Streamline data collection and management, lower documentation time and
improve reporting analysis.
Comprehensive mobile dashboard and reporting delivers immediate, graphic insights for optimized service recovery, trend and benchmarking data and better outcomes.
Reduce Paperwork, Increase Patient Care
- See which personnel have rounded
- Compare performance among units
- Get reports and trends by survey
- Monitor and manage escalations
- Track resolution times and unresolved alerts
Any Device Anywhere
Access data collection from mobile devices, laptops, desktops, workstations and patient kiosks
Compatible & Connected
Seamlessly integrates with EHRs, employee systems, data warehouse and analytics solutions, and other PX Solutions
Delivers real-time alerts and/or escalations by text or email and prioritizes responses for timely service recovery
Extends nursing staff through the reduction of redundancies and streamlined communication between staff and patients
Contact us with any questions you might have and find out how Patient Engagement can transform your organization.
Emergency Department Communication
Enhance your clinician to patient communications in order to improve the patient experience, streamline your workflows and reduce resource burnout.
See the technologies designed specifically for the Emergency Department (ED) and relieve resource constraints.
PX Solutions provides a communications system that;
- Automatically provides patients with accurate and personalized wait times
- Shows the patient what to expect during their visit
- Gives patients the ability to share their status with loved ones
- Provides a clinical decision support mobile dashboard and alerting system
…all accessible via text message on their smartphone
Emergency Department Communications System
PX Solutions, through Vital, offers a modern software for hospitals that makes it easier to communicate with and engage patients in their care. Using artificial intelligence (AI) and natural language processing (NLP), patients are educated and empowered during their ED visit. Patients can better understand their care, request service and comfort items, view labs, share health status with family, and more.
The solution is designed to be easy-to-use and consumer driven, all accessible via a patient’s mobile phone and available with no download or app required.
Capabilities for the Hospital and Clinicians
Clinical decision support mobile dashboard and alerting system, including:
- List of patients, wait times, feedback on satisfaction, service requests
- Alerts for high-value follow-up
- Complete patient profile providing real-time data important for clinicians including:
- Reason for visit
- Visit/Medical History
- Tests ordered, test results, and comparison with normal/abnormal ranges
- Patient experience data (wait times, satisfaction indicators)
- Patient ESI
- Record of patient communication
Capabilities for the Patient
- Highly-accurate wait times predicted by AI algorithm
- Important information about hospital services like maps, contact information, policies and resources
- Explanation of pending lab and radiology tests, status updates (e.g. time to completion), and normal range indicators
- Request comfort and service items (e.g. cold, nauseated, in pain) with automatic alerts to staff
- Real-time patient satisfaction surveys, with poor experiences flagged to staff which enables rapid service recovery
- Family Sharing
- Schedule recommended follow-up care with a PCP, care coordinator, or hospital services
- Patient-friendly discharge summary including;
- Identification of care team
- Medications prescribed
- Test results with comparison to normal ranges
- Referred/scheduled PCP or specialists post discharge
- Post-discharge reminders to schedule follow-up care